1. Information we collect
Information you give us. When you fill out our contact form, call, email or book an appointment, you may provide your name, phone number, email address, preferred contact method and a short description of why you're reaching out.
Information collected automatically. Like most websites, we and our service providers automatically collect limited technical information when you visit, such as your browser type, device, approximate location (city level), pages viewed, referring website and the date and time of your visit.
2. How we use information
- Respond to your questions and requests
- Schedule, confirm and remind you about appointments
- Understand how visitors use our website so we can improve it
- Measure the effectiveness of our advertising and outreach
- Protect the security of our website and comply with the law
3. Health information & HIPAA
Protected health information you share as a patient, such as your health history, exam findings and treatment records, is handled under federal HIPAA rules and our separate Notice of Privacy Practices, which is available at our office or by request.
Please don't send detailed medical information through our website contact form or by regular email. Share health details with Dr. Sanio during your visit or through our secure scheduling system.
4. Third-party services
Our website relies on a few outside services. When you use them, their own privacy policies apply:
- Jane App: online appointment booking and intake forms
- Google Maps: embedded maps and directions
- Google Analytics & Google Tag Manager: website traffic measurement
- Instagram, Facebook and LinkedIn: links to our social profiles
7. Calls, texts & email
If you give us your phone number or email, we may contact you about your request or appointments. Message and data rates may apply to text messages. You can opt out of non-essential messages at any time by replying STOP to a text, clicking unsubscribe in an email, or calling our office.
8. Security & retention
We use reasonable administrative, technical and physical safeguards to protect your information. No website or internet transmission is ever completely secure, so we can't guarantee absolute security. We keep information only as long as needed for the purposes described here or as required by law; patient records are kept according to Texas record-retention requirements.
9. Children's privacy
This website is intended for adults. We do not knowingly collect personal information online from children under 13. Parents and guardians should contact us directly to schedule care for a child.
10. Your choices & rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain uses. Patients also have rights under HIPAA described in our Notice of Privacy Practices. To make a request, contact us using the details below. We may need to verify your identity before responding.
11. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.